Dashboard for Woodfield Medical Centre

Always manage to get an appointment at a reasonable time lovely staff

The receptionist was helpful and answered my question politely

I think you have a very organised practice which I am proud of!!

Appointment was on time. Procedures completed. Staff pleasant and efficient.

Although I saw a junior doctor with my problem he wasted no time in seeking advice from a senior doctor to confirm his diagnosis.

Very easy to acess,no problems booking an appointment,nice and simple and straightforward.

The receptionist was very pleasant and helpful. I didn’t feel my time with the nurse was rushed.

Doctor thorough, explained everything and made a plan

The doctor listened to me about problem and reffered me to the right person

Booking in was quick and easy to follow through the on screen instructions

Fast appointment great help and advice given reception very nice and helpful too

The doctor I saw was very patient and understanding.

If I ring for an appointment I always get a call back same day, and if necessary get in to see the doctor or nurse same day

I like the call back feature you have.
I wasn’t waiting long for my appointment when I checked in at the desk.

Myself & husband came in for flu jabs then dr saw both of us and was very helpful and kind to us. The nurse were also very friendly.

Phone answering very slow, puts off ringing them,

Nurses very helpful and nice

Consistency. Exactly the same level of professionalism and courtesy as my last visit.

reception do a very good job trying to answer all the calls just wish when u ring u could get a drs appointment straight away instead of having to wait for call backs

Everything was perfect!

When I need to see a Doctor, I’ve always been able to see one. I prefer to keep to the same two if possible, as I feel they know me better. Caring , and taking time to assess your problems , is very important which these two doctors both do.

It's nice to know that someone cares about my wellbeing.

The appointment was easy to make, and I was seen promptly. The nurse concerned was very solicitous and saw to the removal of a series of clips and sutures. I was reassured as to the progress of the healing of the wound required for my hernia operation.

Do not care for appointments process

Had flu jab, didn't feel a thing and no soreness after. All the staff were smiling and friendly.

My cancer was diagnosed very promptly once I contacted the surgery. I have had excellent care since then.

Helpful reception staff, showed they were listening to my concerns. I was able to book an On the day appt. Doctor gave time to listen to me and explained why I was having the concerns I had. Felt all staff were approachable, surgery was calm even though it was quite busy.
Call back scheme- holding place in the queue is a very good service.