Dashboard for Woodfield Medical Centre

Service was very good.

Seen on time, pleasant people

Easy to book the appointment, which was on time.
Understanding issue and aware of medical record history.

Because I was able to book an appointment online

I was given a telephone appointment for a routine problem and subsequently was asked to go to the surgery the same morning for a face to face consultation. The Doctor I saw had a professional caring manner and couldn’t be faulted. He referred me to a practice nurse for a very minor procedure and as I was walking back to my car she rang me to arrange the appointment for the following week. I attended this and the nurse was also professional and caring with a lovely manner.
All in all I was very impressed and had no complaints whatsoever.

The nurse who gave me my second shingles vaccination listened and heard me when I gave feedback from my first shingles and flu vaccination. It was a totally different experience. The first vaccinations meant I couldn't lift my arms above my waist for 5/days and couldn't work. This last time the nurse was both efficient and precise. My arm had usual tenderness you expect for 48 hours but I was back at work and my arm wasn't a problem at all.

I’m new patient and that was my first visit. Very understanding and so helpful and friendly staff. I very happy. Thank you.

Phone answered quickly & appointment made

Everybody I met were very professional. The nurse was lovely put me at ease and exsteamly professional. Thank you.

Prompt response following a phone call that enabled me to get an early consultation with a Doctor

More needs to be done to protect the patients privacy when at the reception desk. You have to raise your voice so that the receptionists can hear you behind the glass screen. There’s a sign a couple of meters away where people wait, however, the doctor waiting areas and the people waiting in line can also hear. Not sure how this is GDPR compliance?

The reception staff went above and beyond to get me the help I needed under very difficult circumstances. They were kind and understanding and told me that they would do. They were polite and professional and I felt reassured that I would be helped. What a great team of receptionists you have - I feel very lucky to have them on my side - they always do all they can and put the patient first

Care navigators Always respond with courtesy and not invasive when asking why you are calling,

I had an appointment 7th July about pain during pregnancy and the two individuals helping me were extremely helpful and thorough to ensure I was okay.

Lovely and clean. Welcoming environment and staff. All staff were very friendly. Was seen quickly and thoroughly. Doctor was brilliant

Placed in Que and received a call back in same hour. Seen same morning. This is the same with all historic appointments.

Excellent service and advice and they helped me 100% and answers all my questions and gave easy advice

All staff are so friendly and I never feel rushed in an appointment. I phone up and I’m able to make an appointment within 2 weeks If I need a particular day.

Call back was quick, appointments made quickly and not a long wait, receptionists friendly and helped me book an appointment, GP took my issues seriously which I was very happy with as I wasn’t expecting it. Blood test very quick + results super fast too!! Thanks so much

Efficient rearrangement of my cancelled appointment due to last minute circumstances beyond anyone’s control.

Out of the blue, you have told me my blood results have issues. Then give me an on line form to fill in.

Reason for very poor rating
1. Doctors inaccurate diagnosis
2. Poor Consultancy and inaccurate reporting on patient portal
3. Receptionists lack of understanding patients problems and don't help a lot also Receptionists male up inaccurate complaints about patients
4. Doctors feel they only owe you a minimum of 10 minutes consultation and don't really listen to a patient who is the person who knows their body
5. Lack of follow up only when you mention it latet